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The service concept of Pioneer Instrument Co., LTD
The service concept of Pioneer Instrument Co., LTD
In today's market economy, competition is everywhere, enterprises are facing great pressure, but rational competition brings progress and development, is the improvement of the overall strength of the industry. The current market competition is no longer a certain level, a certain field of competition, but the comprehensive strength of enterprises. In today's market economy environment, the marketing environment of enterprises has undergone great changes, and high technology is widely used; Information flows at high speed; Convergence of product hardware standards; A fair and orderly market competition environment has gradually taken shape. The variety, quality and price of the commodities have been roughly equal; Margins are low to near cost; All this has pushed price competition to the limit.Therefore, who can provide quality service for customers, who can win customers and win the market.Service competition is just to adapt to this law came into being, it is a change to the traditional competition mode. Service competition has spread to the development of the whole enterprise, and the service concept can affect the future of the enterprise. In the buyer's market, the best way to survive is to improve customer satisfaction, and quality service is an important way to improve customer satisfaction.
In order to cope with market competition and improve service competitiveness, Dongguan Pioneer Instrument Co., Ltd. has clearly defined the service concept of the organization.The service concept of Pioneer corporation adheres to the service tenet of "making every effort to make our customers satisfied forever", and the corporate values of "improving employee self-esteem, enhancing employee satisfaction, striving for self-improvement, improving service flexibility, and creating service value", enhancing employee self-esteem, sense of value, and satisfaction while improving the respect for consumers. With a sincere attitude to provide customers with satisfaction and intimate full range of services. Regardless of pre-sales consultation, business management, after-sales service, technical support, we will uphold the "warm and thoughtful, meticulous, serious and responsible" service attitude.
Pioneer people are deeply aware that when companies provide physical products, they also attach intangible products - services, and the quality of both have a concrete impact on the user experience. The quality of service is directly related to whether the company can develop for a long time and operate sustainably. Pioneer Instrument Co., LTD., the "customer satisfaction" principle of service as the fundamental purpose of enterprise service, the "customer satisfaction" as the eternal pursuit of Pioneer people, and make unremitting efforts. We need to consider more for consumers, because consumers need us to provide professional intimate, meticulous service, in order to obtain a comfortable and satisfactory consumption experience.
Pioneer people deeply understand that service is not an individual, but a team, but the difference in the growth experience of each individual in the team, the difference in living environment, everyone's thinking is difficult to be consistent, thinking, understanding and cognition, specific behavior, as well as treating people attitude, reception mentality are different, so we need to standardize, standardize, need through unremitting education and training.In-depth understanding of the added value and importance of cognitive service quality, unified thinking, improve the quality of service, so Pioneer corporation developed a unified service concept: "5S service".
From the initial starting point to the development of the "5S service" has been formed through constant revision and completion, in today's times, we will continue to give more connotation to the "5S service" of Pioneer corporation, or in the near future, Pioneer corporation's "5S service" will be with the progress of society, ideological changes, Evolve into a more intimate "6S service" and even "7S service", Pioneer is looking forward to.
Pioneer Instrument corporation's "5S Service" mainly includes:
smile: Smile from the heart
speed: Efficient and fast response
sincerity: Sincerity of mind
smart: Flexible mechanism
study: Professional and meticulous quality
sales